Hire Bikes – Terms and Conditions

To ensure you know exactly what our and your responsibilities are, please read the following terms and conditions.

Cycle hire is operated on a first come, first served basis and subject to availability. We accept payment by credit or debit card. Payment is due at the time of booking the bicycle(s).

We require deposits for the following bikes:

A PHYSICAL CARD IS REQUIRED FOR DEPOSITS. WE DO NOT ACCEPT AMERICAN EXPRESS CARDS.

Late/Early Returns

We reserve the right to request the bicycle(s) be returned by its due date.

Unless previously agreed, bicycles must be returned during our opening hours on the day they are due. Failure to do so may result in a late fee being added, your full deposit being withheld and/or the bike considered lost or stolen. Please see in store or ask a member of staff for details regarding store opening times.

Full or partial refunds will not be given for the early return of hire bikes under any circumstances including adverse weather conditions. This does not apply to multi week bookings.

Cancellations

There is a 14 day cancellation policy in place during our peak hire months (April-October)

Any bookings during peak hire months that are cancelled between 48hrs and 14 days prior to the commencing of the hire, will not be refunded, but can be credited towards a future booking.

Any bookings cancelled within the last 48hrs of the hire will neither be refunded or credited.

During the off-peak months (November-March), the cancellation policy is reduced to 7 days, with equivalent terms regarding refunds and credits.

Any bookings not collected after 48hrs of collection date will be cancelled and neither refunded or credited.

All refunds and credits are at the discretion of On Your Bike, and all decisions are final.

Hire Bikes 

By accepting the bike(s) the hirer accepts that they are in good technical safe and clean condition and must be returned in the same condition. Bikes and equipment hired remain the property of On Your Bike.

The hirer is obliged to take good care of the bike hired and take all precautions necessary to protect from damage or theft. All the bikes are regularly maintained and inspected prior to each hiring as the safety of the client is paramount.

It is the hirer’s responsibility to double check the bike and report any damage prior to setting off. 

On return an On Your Bike member of staff will examine the bikes/equipment and if there is no damage or loss will confirm the Hire complete, and any deposits taken will be refunded or cancelled accordingly.

If for any reason a full inspection cannot be undertaken upon the bikes return, On Your Bike reserves the right to inform the customer within 48hrs of any damage found and invoice the hirer accordingly. 

Should any damage be sustained to the bike or components during the hire period, the hirer is responsible for the full replacement cost at current market price of the whole or part of the bike so damaged. The hirer is responsible for the full replacement cost of the bike/equipment if it is lost or stolen during the hire period. It is recommended that the hire bike is kept in sight at all times.

Should you wish to transport the hire bikes to another location, this is done so at the hirers own risk and cost.

If the wheels or any other items are removed for transport, it is up to the hirer to ensure that they are reinstalled correctly.

Should any damage to the bike occur such as scratches to the frame and decals or any other damage i.e. buckled wheels, torn saddle/bar tape, the hirer will be responsible for repairs as quoted by On Your Bike.

Children under 18 years must be accompanied by a riding adult at all times.

Any bikes returned in an extremely dirty condition will incur an additional cleaning charge of £49 per bike. This charge is at the discretion of On Your Bike.

Lost/stolen Bicycles will be charged at the following capped amounts;

All of our bikes are serviced regularly and safety checked before each ride.  We do not offer a repair or collection service during your hire period, which includes punctures. The bikes are handed over in the best possible condition and you have sole responsibility during your hire period.
For long term hire, bicycles may need tuning or maintenance during the course of the rental period; such maintenance will be carried out at the renter's expense. 

Helmets are not compulsory on Britain’s roads, however, we supply these at no extra cost to your hire and recommend you wear them. We cannot be held responsible for any damage or injuries incurred as a result of customers not wearing a helmet.
Cyclists are expected to follow the Highway Code and any other cycling code applicable.

You undertake to cycle carefully and sensibly at all times and not undertake any manoeuvres which are beyond your level of skill or beyond the design purposes of the bicycle provided.

We reserve the right not to provide a bicycle for whatever reason in the interests of safety.

You are responsible for the care and safekeeping of the bicycle and any accessories provided with it which remains the property of On Your Bike at all times. You are responsible for ensuring that the bicycle is securely locked to an immovable object when left unattended. 

You agree to indemnify us for any loss or damage arising from any act or default on your part, and against claims of injury to any third party or yourself.

By hiring a bicycle from On Your Bike you are acknowledging that you have read our terms and conditions and agree to be bound by them.

Please do not hesitate to contact us if you have any questions about the above.